Frequently asked questions

We will send your spreadsheet directly to your email address. Your spreadsheet will be specific to your order depending on if you purchased an ancestral or descendant tree. We always have access to your spreadsheet so you won't need to save or send your family names once you have everything filled in. When your spreadsheet is complete please let us know and we can schedule an initial proof with you.

It takes us 1-3 business days to send you an initial proof.

Yes, every family tree design comes in more than one color scheme. Customization is availalbe for every family tree design for an additional fee.

We all know the saying, "Families come in all shapes and sizes". If you need help choosing which family tree is best for you then here are some tips: Tip #1: Decide how many generations you would like to include in your family tree. 1. 2 generations - 5-10 family names (immediate family) 2. 2/3 generations - 15-20 family names 3. 4/5 generations - 30-35 family names 4. 5-6 generations - 60-65 family names Tip #2: Decide what kind of information you would like in your family tree. We provide FOUR different types of family trees: 1. Ancestors of a couple: (ancestors - people from whom a person is descended). We can highlight the ancestors of a couple. Where the ancestors of each spouse are featured. See link for reference. 2. Ancestors of an individual: (ancestors - people from whom a person is descended). We can highlight the ancestors of an individual. Where the ancestors of one individual are featured. See link for reference. 3. Descendants: (posterity or children of a couple either living or dead). We can create a family tree that highlights the descendants of a couple. See link for reference. 4. Ancestors and Descendants: Our 5/6 generation family trees can feature BOTH ancestors and descendants. See link for reference.

We currently offer four sizes for our premium art prints - 12"x16", 16"x20", 18"x24" and 12"x36". Our Ancestral and Descendant Family Tree Prints are available in 12"x16", 16"x20" and 18"x24", while our Combination Family Tree Prints are available only as a 12"x36".

All of our premium art prints are archival (resistant to fading over time). We print only on museum quality matte paper that is water-resistant, as well as pulp-, acid-, and lignin-free. This premium bright-white paper has a smooth surface and is 230 gsm thick. We use archival pigmented inks so every family tree is of the highest quality with vibrant colors.